Delivery Information
It’s a gift, can I nominate a future delivery date?
Yes, at checkout we have the facility for you to select a preferred delivery date from a calendar. If a nominated delivery date is chosen we will not pick and pack your order until the day prior to ensure that your product arrives in the freshest possible condition. We would suggest setting your delivery date as early as possible to avoid any orders missing important dates due to unforeseen delays in transit. During busy/peak periods, or where we anticipate courier network delays, we may dispatch orders one day in advance to reduce the possibility of late delivery.
Shipping Prices & Options
| Delivery Service | Mainland UK | Scottish Highlands | Off Shore & Northern Ireland |
|---|---|---|---|
| Tracked Courier Service (Tue-Fri) | FREE (24hr) | FREE (1-2 Days)* | £9.99 (2-3 Days) |
| Saturday Delivery Service | FREE (24hr) | N/A | N/A |
| Sunday Delivery Service | N/A | N/A | N/A |
Standard next day delivery to Mainland UK is free. (*excluding NI)
- Delivery lead times are based on Tuesday to Saturday. Deliveries cannot be made on Mondays, or Tuesdays following a bank holiday.
- Please note all our Hampers are dispatched the day prior to the selected delivery date. This is in the expectation that the courier fulfills the delivery on the following day. Please be aware that although we make every effort to get your order delivered on the selected preferred date, delivery dates cannot be guaranteed. we would suggest setting your delivery date early to avoid any orders arriving late.
Non Mainland Deliveries
Offshore deliveries will incur a delivery charge of £9.99 and are a 2-3 day service. Due to perishability on some products, not all hampers will be available to these areas. Please select a suitable date prior to the delivery date needed to ensure delivery is made on time. Unfortunately, we cannot provide a Saturday or Sunday delivery to these areas due to this being a premium service.
- Please note, the following postcodes(s) are two-day services:DD8-9, AB10-16, AB21-25, AB30-39, AB42-45, AB53-56, IV21-28, IV40, IV52-54, PA34-40, PH30-41, PH49-50, KW1-14, PA80 (3 DAY)
How quickly will my order be dispatched?
All orders received before 4pm Monday to Friday (excluding Bank Holidays) will be dispatched the same day unless a nominated delivery date has been chosen. Any orders placed after 4pm on Friday, over the weekend or on a bank holiday will be dispatched on the next available working day.
Please note that all orders are packed and dispatched the day prior to the delivery date, This is on the expectation of next day delivery however, delivery dates cannot be guaranteed. If you are ordering this as a gift for a special occasion we would strongly advise that you set your delivery date a day ahead to ensure delivery on time.
How will my order be sent?
Our Cream by Post products are dispatched via a 24hr service with the 57g Catering boxes and the 907g packed to be received frozen. All smaller denominations are dispatched frozen to arrive chilled and ready to eat for consumption within 10 days. These cannot be refrozen on receipt.
All our hamper orders are dispatched using a fully tracked 24hr (or 48hr service highlands & islands).
Although we cannot specify a time window (unless an upgraded service has been paid for) the courier will send an estimated window for your delivery once they are en-route.
If you are unable for any reason to make your delivery time, you can arrange one of the following actions with the courier. Change delivery dates, deliver to a trusted neighbor, leave the parcel in a specified safe place (at your risk), change the delivery destination, or upgrade your delivery to a times or weekend service.
How do I track my order?
Our hampers are dispatched via 24hr courier service via APC network. When your order is dispatched you should receive your tracking number which you can enter on the APC tracking website. The website should provide the most up to date information and allow you to check on the progress or delivery status of your order. To track an existing order, **visit the APC tracking site**.
Can I send an order to multiple address?
Yes, simply add all the hampers you wish to order to your basket and proceed to checkout. In the shipping section of the checkout you will find an option button to ‘Set Addresses’. On clicking this you will be able to allocate a different shipping address to each hamper ordered before proceeding through the checkout.
Does someone need to be present to accept delivery?
As many of the items are perishable our default instruction to couriers is to leave the parcel in a safe place if no one is available. If you wish to specify any delivery instructions you can do so in the Courier/Delivery Notes box at checkout. Any instruction you add to this box will override our default instructions. Please note that if instructions are specified and these are adhered to by the courier, the parcel will be considered as delivered. Any responsibility for damage or loss as a result rests with the buyer.
If you have made arrangements to leave the delivery in a safe place, please be mindful of the impact this will have on any chilled goods included in the hamper.
Packing & packaging
Our standard carton packaging is a fully branded double walled box. This is printed on all sides with our logo presented on a full Devon scenic background.
Our gift boxes are beautifully presented, premium quality rigid card boxes. These have a magnetic closure and our logo emblazoned on the lid.
Our wicker hampers add a real touch of class and are of the finest quality with leather closure straps.
The contents of our hampers are carefully packed and where necessary, protectively wrapped. We make every effort to minimise the possibility of breakages during transit. These are placed on a cushion of attractive coloured straw for presentation. All wicker hampers and gift boxes are sent inside a thick protective double walled outer to ensure it arrives in pristine condition.
Our Cream by Post products are dispatched via a 24hr service. The 57g individual portion catering boxes, and the 907g are sent to be received frozen. These are packed in an thermal insulated polybox surrounded by ice packs rated to keep products frozen in transit for up to 72hrs. All smaller denominations are dispatched frozen in a temperature controlling thermal polybag which regulates the defrosting process. These are intended to arrive chilled and ready to eat for consumption within 10 days. These smaller denominations cannot be refrozen on receipt.
What is the shelf life on hampers?
That depends on the hamper you are buying and the nature of the products inside. Hampers containing bakery and dairy products are highly perishable and need to be refrigerated as soon as received. All perishable products will arrive with a minimum of 7-10 days shelf life left on any use-by date.
Please consider these shelf life times when choosing your delivery date. We cannot accept returns or offer refunds on any perishable products which were delivered but for use some time later.
Getting in contact with us
If you have any queries regarding your order, please feel free to contact us on 01209 703823 or email us on customerservices@devoncreamteas.co.uk
Cancellation / Returns
See Our Returns Policy for more information.